HOSTELCARE SUPPORT
Frequently Asked Questions
Find answers to common questions about reporting, tracking and managing hostel maintenance complaints through HostelCare.
FAQ
How Can We Help?
Browse the frequently asked questions below to understand how HostelCare works.
Students can report a maintenance issue by
logging into HostelCare and accessing the
Report an Issue page.
Students can provide the complaint title,
description, priority and supporting image
when submitting the complaint.
After submitting a complaint, students can
access Complaint History to
view the current status and progress of
their maintenance complaint.
HostelCare uses a structured complaint
workflow consisting of
Pending,
Assigned,
In Progress and
Completed.
Students should select the appropriate
complaint priority when submitting a
maintenance issue. For urgent situations
involving immediate safety concerns,
students should also refer to the
emergency contact information provided
by the hostel management.
Complaints are managed through the
HostelCare workflow. Administrators can
assign complaints to technicians, while
assigned technicians can update the
progress of the maintenance work.
Yes. Students can attach a supporting image
when submitting a complaint. An image can
help the maintenance team understand the
reported issue more clearly.
Yes. Once a complaint has been marked as
Completed, the student can
provide a rating and optional feedback for
the completed maintenance service.
HostelCare records complaint status updates
throughout the maintenance workflow.
Notifications can also be sent to the
HostelCare maintenance Telegram group for
important complaint updates.
Still need help?
If your question is not answered here, please
refer to the hostel contact information or
contact the relevant hostel management personnel.